Help Centre

Help Centre

Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

  • Do you serve my area?

    We offer delivery service to Sydney metro area in addition to click & collect from our Pyrmont store. Use the delivery checker to enter your postcode to see if we deliver to your area

  • Is there a minimum order amount?

    Pickup has no minimum order amount. Delivery has $50 minimum, with free delivery over $150

  • How do I register?

    If you are a brand new customer then just click on Login then click on Sign Up & enter your details.

  • What happens if I forget my password?

    Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.

Delivery Information

  • Do you offer same day delivery?

    All orders placed before 6am will be same day delivery.

  • Do you deliver to my area/postcode?

    You can head to parisisydney.com/delivery and search for your postcode before placing an order

  • What happens with my delivery if I order on Saturday?

    Orders received after 6am on Saturday will be delivered the following Monday.

  • Delivery – What if im not home?

    All deliveries need to be signed for when they are delivered.

    If no one is home, goods will be left unattended in the most appropriate location. Typically under-cover in balcony or at reception. If this is not possible, we will return the order to our store, and you will be charged an additional return fee, as well as the cost of any perishable products in the order. Note - due to OH&S and COVID-19 restrictions conditions, we are unable to enter the house.

  • What are the delivery times?

    Monday to Saturday between 10am to 6pm to anywhere in the delivery zone areas.

    We do no deliver on Sundays!

Pick Up Information

  • What are the pick up times?

    Our in-store pick up is available Monday to Sunday between 9am to 3pm.

  • What is the pickup address?

    Pickup address is Shop 9-12, Sydney Fish Market, 55 Bank Street, Pyrmont, NSW 2009

  • Where do I collect my order from in the store?

    Please go to the register and ask the checkout team

Orders

  • How do I place an order?

    Ordering is easy - just search or browse the categories & add items to your cart. Click to view your cart contents & click “Checkout Now ”Review your cart & make any changes & click “Checkout” Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

  • When will my order be ready?

    During checkout you have nominated your date for pickup or delivery. On the day we pick & pack your order & you will notice an order payment confirmation email will be sent to you. For pickup orders this means your order is ready for pickup.

  • Where can I view my order details?

    Simply log onto your account to view your order details.

  • How do I make a change to my order?

    Unfortunately once your order has been placed you have no way of altering it. As we offer a personalised service please feel free to email us at online@parisisydney.com or call us on 1800 PARISI (1800 727 474) and our support team will be able to assist.

  • What is your cancellation policy?

    In the event that you will need to cancel your order please contact us ASAP. Items that have been prepared specifically for your order may not be subject to cancellation.

  • Can I change, cancel or add items to my order?

    Unfortunately once your order has been placed you have no way of altering it. As we offer a personalised service please feel free to email us at [email protected] or call us on 1800 PARISI (1800 727 474) and our support team will be able to assist.

  • What happens if you dont have an item ordered in stock?

    Where products are unavailable, we will choose the best substitution item on your behalf, under the current circumstances, we’re unable to communicate substitutions, but rest assured we will substitute the freshest & best available item.

  • What is your pricing policy / How am I charged for products?

    You’re only charged on the actual goods as supplied. Products that have an approx weight should be considered as having an estimated price which is based on an average weight. When your order is picked the actual weight may be different & this may affect the final price you pay. A full breakdown is shown on your tax invoice which is sent to your email, including the final qty & pricing for the items supplied.

  • How do I report a problem with my order?

    If you have any problems with your order please let us know within 24 hours of receiving your products. Please provide any details about the problem with your order, we can be reached via the Contact Us page

Payments

  • What are the payment options?

    We accept Visa & Mastercard & AMEX. All payments are securely processed by eWay.

  • Is the shop secure?

    Our online store has been setup with security in mind. By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all. eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.

    For any other questions or information please do not hesisstate to contact us directly.